To help protect the health and wellbeing of our clients and employees, we are continuing to keep our RBC Insurance Store locations across Canada closed. No need to touch the terminal. We understand that thousands of Canadians have had their travel plans interrupted due to the COVID-19 pandemic. COVID-19 - How RBC Insurance is helping clients Read More How RBC Insurance is helping clients. If your trip was paid in full on a credit card, the travel supplier cancelled your trip, and the originally scheduled departure date was less than 110 days ago, you may qualify to receive a full refund by contacting your credit card companyâs Disputes Department to initiate a request for Services Not Rendered. Need help with Online Banking or the RBC Mobile app? Have questions? Regardless of how you prefer to connect, we’re here to help. We are working as quickly as possible; however, travel insurance claims currently may take upwards of 15 weeks or more to process. We have a number of options available to help you bank safely and conveniently. For more information on this benefit go to the Canada's Economic Response Plan opens new window website. more details. Our Group Benefits medical emergency coverage has changed effective January 1, 2021. What is the difference between a Level 3 and Level 4 Advisory? Effective, March 13th 2020 in the afternoon, Global Affairs Canada has issued a travel advisory stating that Canadians should âAvoid all non-essential travelâ applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. I am planning a trip. If you have travel insurance on your RBC credit card or have purchased RBC travel insurance please visit www.rbcinsurance.com/covid-19 to submit your trip cancellation or interruption claim online at your earliest convenience. This is effective as of the travel advisory issued March 13, 2020 at 5:30pm (EST). As COVID-19 cases continue to rise and risk is heightened, we strongly recommend that you visit the Government of Canadaâs Global Travel Advisory website before booking your trip and only travel when necessary. Book an appointment online to speak with one of our Advisors, to discuss your immediate needs. Given the lag in the release of official Canadian retail sales figures, we’ve used RBC’s proprietary spending data 1 to provide a snapshot of how the COVID-19 pandemic has altered Canadian consumption. Please be advised that travelling to destinations under a travel advisory can have implications on emergency medical coverage. Please note that epidemics or pandemics, such as COVID-19, are not a limitation or exclusion. We’re supporting pre and post-travel testing initiatives so that guests can get back to safe and practical travel. Claims will not be adjudicated until the departure date due to this requirement. If your next trip is within 72 hours, please contact our Travel Rewards Call Centre 1-877-636-2870 1-877-636-2870 . If you cannot activate a deferral through online banking using our self-serve tool, please book an appointment online to speak with an advisor to set up the skipped payment. From the Policy Summary screen, find your travel policy/certificate. If you booked travel with RBC Rewards, please refer to RBC Rewards to understand your options. Be aware of the changes providers are making to their travel insurance policies regarding COVID-19. Yes, COVID-19 is an insurable illness that you would have coverage for under the Royal RecoverAssist â Enhanced Coverage. Standard contractual provisions would apply, including the elimination period. The circumstances surrounding COVID-19 are causing delays in the processing of paper documents. To access your documents electronically through Online Banking: To access your documents electronically through the Mobile App: See what it's like to view your account statements in the RBC Mobile app. The consideration comes … Note, when you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). We are committed to ensuring that your insurance needs are met. No need to track travel … A claim through the one of Government of Canada Employment Insurance program or any of the new COVID-19 response benefit programs should be submitted. Am I covered for medical emergency during the COVID-19 Pandemic? A client of the RBC companies or a spouse or child of a client; A Canadian resident (applicable for Emergency Medical Insurance Coverage) Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. Travelers who purchased their plane tickets or other tourist services from a travel agent with a Quebec permit could benefit from the protection of the Compensation Fund for Customers of Travel Agents (FICAV). COVID-19 pandemic is considered a known occurrence under the Trip Cancellation Trip Interruption coverage and is excluded from coverage. COVID-19 will be covered for travel departing on or after January 1, 2021 while there is a Level 3 (Avoid Non-Essential travel) advisory or lower issued by the Government of Canada. If you collect RBC Rewards points, you can easily redeem them for travel, merchandise, gift cards and more at rbcrewards.com. New! On January 21, 2020, the Coronavirus disease 2019 (COVID-19) became a named event, which affects the travel insurance coverage available for new policies purchased. RBC clients with other travel insurance should contact their travel insurance providers directly. Upon enrollment, a certificate of insurance will be issued to you together with the insurance application/confirmation of coverage and medical questionnaire (if applicable). You’ll be notified by email as soon as a new document is available. If you had scheduled any deferrals during the relief period, RBC will provide a credit to assist with offsetting the interest charged on deferred interest payments during the deferral period. This article was updated on 1 June 2020. Please visit RBC.com as updates continue to get shared and updated through this central location. Log into Online Banking to access your eStatements. Things to consider if you need to visit a branch in person: Get more information and advice about specific RBC products and solutions. If you currently have an accelerated payment (weekly/bi-weekly) on your mortgage, you can use our self-serve tools to move back to a regularly monthly payment. In Person: Our branches are open to serve you with recommended safety measures in place, such as physical distancing and capacity guidelines. Many clients are still facing financial challenges due to the economic impacts of COVID-19. As we all continue to deal with the unprecedented impacts of COVID-19, we’re hearing from a number of clients who need help to stop payments. While we offer this guidance, we strongly recommend that the employer consult with their own legal counsel and RAMQ for additional guidance. Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. To initiate the direct deposit process or by email at email@example.com. Sign up for pre-authorized debit for the payment of your auto and home insurance premiums. At RBC Insurance, we understand that we are in unprecedented times and many clients are facing financial hardship. The physician who fills out the form must be the same one who … Note: Deferring payments may significantly increase your interest costs over the life of your mortgage, so it's important to carefully evaluate your financial situation and priorities before exercising this option. We believe RBC’s broad Canadian client base serves as a proxy for national consumption. We encourage all travelers to have international travel insurance. If you are at your destination and left Canada before the travel advisory was issued, you may be covered under Emergency medical insurance if you contract COVID-19/Coronavirus. If you are receiving your payment by cheque, we will be reaching out to you to switch to direct deposit. All of the students worked for RBC from home. In the event of a branch closure, a notice will be posted on the branch door. For urgent foreign exchange requests, please go to your local branch. Credits will be issued as a payment applied directly to the mortgage or loan account. I am now in a country where a Level 4 advisory was just issued. TIP: The Canada Recovery Sickness Benefit (CRSB) provides up to two weeks of financial support for employees who are unable to work because they are sick or need to self-isolate due to COVID-19, or who have an underlying health condition that puts them at risk of getting COVID-19. RBC clients that have applicable travel insurance coverage on their RBC credit card should visit www.visa.com/benefitsportal for more information. Protect yourself with travel medical insurance from RBC Insurance. RBC has donated funds to The World Health Organization’s COVID-19 Solidarity Response Fund. Coronavirus COVID-19 is being called a pandemic by insurers, making travel insurance policies void. ), where employees whose hours of work were temporarily reduced or eliminated because of COVID-19 will now be deemed on an I.D.E.L. International travel insurance for COVID-19. If you have further questions, please contact your Group Service Representative at 1-855-264-2174. Details on our travel insurance products during the COVID-19 pandemic This link open in a new window ; Ontario Blue Cross supports its clients by offering a reduction in Health Insurance Premiums This link open in a new window ; Ontario Blue Cross is temporarily suspending new travel insurance sales This link open in a new window No interruptions to their committed funding – or to any commitments made within the last year. Donât forget about your Work-Life Employee Assistance program (EAP). By consumer affairs reporter Liz Hobday and the Specialist Reporting Team's Brooke Wylie There are also COVID-19-related additional resources: Looking for additional support for mental health? It is RBCâs understanding that during a temporary layoff, if the private plan can be extended during the layoff, the RAMQ expects employers to provide it and for the employees to take it, on a premium paying basis. Immediate and confidential EAP services, including counselling, educational materials, referrals to community services and more are accessible 24/7 by calling 1-877-630-6701. Effective April 6, 2020 there will no longer be a fee for these statements at the ATM. While things continue to move fast and change quickly, below is some important information. WestJet RBC® credit cards; ... Travel insurance. What if I previously called-in and received an auto premium rate reduction? Thank you for choosing RBC Insurance. Refer to Global Affairs website for more information:Â https://travel.gc.ca/ opens new window. Any leisure or non-essential travel would not be covered for COVID-19 related claims. When you defer a payment you must still pay the portion of your payment that covers your property taxes and HomeProtector Insurance Premium, if applicable. Instead, at renewal your monthly payment amount increases to account for the higher balance. View Legal DisclaimersHide Legal Disclaimers. RBC has committed an initial $2-million in support of COVID-19 community response efforts. Please visit the Assurant website https://cardbenefits.assurant.com to submit a claim with the insurer. Employees are encouraged to apply for this benefit when not in receipt of STD benefits, for example, during their STD elimination period. There have been reports of COVID-19 related phishing scams cropping up. Can benefits be extended during temporary layoffs? 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